DIPLOMA PROGRAMS:

TECHNICAL SUPPORT SPECIALIST

As the use of computers grows, so does the need for qualified individuals to install and upgrade computer systems and to troubleshoot hardware and operating system problems. Students will be trained to install, repair, and troubleshoot computer hardware components and systems. Students will be able to act as liaison for user concerns and needs and to act as representatives for information Technology (IT) departments.

Skills that will prove to be important in this program are knowledge of computer hardware and operating system, components, and interoperability. Students will also develop critical problem solving skills and techniques, both written and verbal communication skills that, in turn, enable them as professionals to meet user needs more effectively.

Graduates will be qualified to fill jobs such as Technical Support, Customer Service Technician, Help Desk Analyst, Computer Support Specialist, Field Support Technician, and PC Technician. Students enrolled in this program during the day should be aware that they will be required to attend evening classes for concentration requirements to complete the diploma.

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